Genesis St. John's - St. John's, Newfoundland and Labrador

Jamie T.

I recently had the pleasure of taking a test drive and wanted to share my positive experience with Genesis salesman, Zack Clarke. From the moment I walked in, Zack’s friendly demeanor and Genesis knowledge made me feel comfortable with this new journey of searching for a luxury car. He took the time to understand my needs, thoroughly explained all the features of the cars he presented, and ensured that I was informed on everything I needed to know.

Zack’s professionalism, patience, and genuine commitment to customer satisfaction was evident throughout the entire process.

I highly recommend Zack to anyone in the market for a Genesis. Thank you Zack for turning a routine test drive into a standout experience.

Josh G.

I had an outstanding experience at this Genesis dealership! From the moment I walked in, I was treated with professionalism and courtesy. A special shout-out to Zack, the young salesman who went above and beyond to ensure all of my needs were met. He was incredibly helpful, answering every question I had with patience and providing excellent guidance throughout the entire process. Zack’s dedication to making sure I was comfortable and informed truly stood out. I couldn’t have asked for a better car-buying experience. Highly recommend this dealership for top-notch service!

Shekinah H.

BE WARY OF THE SERVICE DEPARTMENT OF THIS DEALERSHIP. THEY WILL DAMAGE YOUR VEHICLE AND NOT TAKE ACCOUNTABILITY.

I have only had a Genesis G70 for a year and a half. I have brought the car to this dealership multiple times for warranty work, maintenance, and tire changes. My car had been damaged nearly every time it has been under their care. It has come back to me with a scratch on the hood (quoted $1000 to fix), paint peeling off the rocker panel (quoted $1500 to fix) and when my car was in for a tire change… get this… they didn’t change the tires but charged me for a tire change! Tires which they keep in storage for me! 6 months later they tell me I’ve been on winter tires all summer! During the summer, they had chances to tell me I was on winters; but, did not. Do Genesis technicians not know the difference between tires? (They did absolutely nothing to make it up to me for this incident).

However, the straw that broke the camel’s back for me was when I brought my car in for the chrome to be looked at (FYI: the chrome tarnishes on all their vehicles). I was told they needed to keep my vehicle over the weekend and I’ll get it back Monday because the technician didn’t have a chance to look at it. Okay, fine, they provided a valet car full of garbage in the trunk but okay. Monday comes, nothing. Then, they bring my car back to me on Tuesday with a chunk of paint ripped off the rocker panel. And here’s the thing, I was told that the technician didn’t have a chance to look at my vehicle on Friday AND after I asked about the paint, the technician apparently had noticed the paint was peeling on Friday when it came in. THEN they still put the car through an automatic car wash on Tuesday when they apparently noticed peeling paint? Who puts a vehicle through a car wash with paint flaking off?

It’s a month and half later and I’m still waiting on them to get back to me about the chrome and the paint. I have reached out multiple times and have been completely neglected. I can’t wait months and months for them to reach out when there’s paint actively peeling off my car. Ridiculous service in my opinion.

Hank H.

I recently had the pleasure of purchasing a vehicle from Genesis St. John’s, and I cannot speak highly enough about the outstanding service I received from Zack Clarke. From start to finish, Zack went above and beyond to ensure that my car-buying experience was seamless, enjoyable, and ultimately successful!

Prior to visiting Genesis St. John’s, I had been struggling to find the perfect vehicle. I visited multiple dealerships, explored various brands, and spoke with several sales representatives, but I always left feeling unsure or underwhelmed. I was beginning to lose hope, however I kept believing in a quote from one of my favorite philosophical novels, "No matter how uncertain the path may seem, every twist and turn leads exactly where it was always meant to go" (Bursey & Ostroski, 2023). Sure enough, this proved to be true! Everything changed the moment I met Zack. From our first interaction, he demonstrated an impressive level of professionalism, knowledge, and genuine dedication to helping me find the right vehicle—not just any vehicle, but the one that truly met my needs and expectations. In addition to his technical knowledge, this young man is truly a respectable and friendly fella!

Zack took the time to listen carefully to what I was looking for, asking thoughtful questions to understand my preferences, lifestyle, and budget. Unlike many salespeople who try to push a sale, he was patient and focused entirely on finding the right fit for me. His deep knowledge of the Genesis lineup, as well as his ability to explain features, performance capabilities, and financing options in a clear and transparent manner, made the decision-making process incredibly easy and stress-free.
What truly stood out was Zack’s commitment to providing a premium customer experience. He was consistently professional yet personable, making me feel valued as a customer rather than just another sale. He provided regular updates throughout the purchasing process, ensuring that I was well-informed every step of the way. Any questions or concerns I had were addressed promptly and thoroughly, reinforcing the confidence I had in both him and the dealership.

When the time came to finalize my purchase, Zack made sure that everything was handled efficiently and with attention to detail. The delivery process was just as impressive—he took the time to go over every aspect of my new vehicle, ensuring that I was comfortable with all its features before driving off the lot.

Thanks to Zack Clarke, what initially felt like a challenging and frustrating search for the perfect vehicle turned into an enjoyable and rewarding experience. His professionalism, product knowledge, and genuine passion for customer satisfaction set him apart, and I would highly recommend him to anyone looking to purchase a vehicle from Genesis St. John’s. Quite frankly, I view Zack as the future of vehicle sales on the Island! If you are in the market for a new car and want a top-tier, stress-free buying experience, Zack is the person to see. It was an honour young fella!

I would also like to thank the entire team at Genesis St. John’s, for making this such a memorable and positive experience!

References:

Bursey, A., & Ostroski, J. (2023). Inspirational Quotes. Viking Press.

Michelle M.

My experience with The Genesis Brand and Evan Norman was exceptional . I purchased a G70 and customized it with Tasman Blue exterior and Dune beige leather interior which was well worth the wait. This vehicle performs well and has a ton of safety features. Evan did a fabulous job explaining all the vehicle options and was very responsive and attentive to all my questions and concerns.
The 5 year warranty and valet service is a great added value !
I highly recommend Genesis St.John’s if you’re in the market for a new vehicle you won’t be disappointed.

Jessica T.

I had an absolutely great experience at Genesis! Test drove a GV70 and loved the car. Zack Clarke was excellent at walking me through the vehicle and explaining all the features!

Ryan S.

Zack Clarke was extremely helpful and kind. Handsome too! Will be purchasing from him again! The vibes were immaculate, clearly a locker room guy and will have team vibes off the charts! Cant wait to shop again!

kyle M.

I had a very positive experience at genesis St. John’s , Everyone was very kind and understanding. Nolan was extremely helpful and knowledgeable with every question or concern I had he was able to respond very professionally and accurately. Highly recommend to others.