Residence Inn Tustin Orange County - Tustin, California

ItZaViBe 89

Got in to my hotel late and had the pleasure to be greeted by Brandi ( hopefully I spelled it right) and Marisol. Check in was smooth and the ladies up front were beyond nice and welcoming. Brandi is probably the nicest and most genuine person I have ever met at any hotel front desk, the service was superb. Hats off to them! The Room was clean and property was very clean. The complimentary breakfast and coffee was better that most hotels I have stayed at, and I have stayed all over the states. I would definitely recommend this hotel and will be back due to the outstanding customer service.

Marlyse C

Perfectly fine and well situated hotel near the highway for overnight not far from Chapman University. Many groups were here (making the lobby area a bit chaotic!) during our visit and we appreciated the premier Bonvoy room upgrade. Breakfast was great, especially the tasty waffle making opportunity. Kids seemed to enjoy the conveniently located outdoor pool. Would definitely stay again if visiting the area.

Nicole Ward

We have stayed here several times with this last visit being our third, and second with our baby. There are cheaper options available but we like how consistent, clean and safe it is here.

We like the location as it's close to family and not too congested an area. It is under the path of the airport and near Hwy 55 but the noise isn't too bad. If you're used to a rural area, this may be a change for you.

There isn't too much nearby to walk to: a Starbucks, FedEx store and a Korean restaurant that we haven't tried yet. You will have to drive to other stores and restaurants.

We like the size of the rooms and the perks of having our own kitchen, especially with the baby. A pack n play fits nicely in the "living area" and I like being able to wash and store bottles, baby food etc. The half court, pool and pet friendly amenities are also nice. You do have to pay for parking, which we don't much care for but that seems to be the way of things in southern CA. It is not a secured lot.

Rooms are always clean and staff is friendly. The included breakfast is usually perfectly fine. Your standard hotel breakfast of cereal, breads, oatmeal, yogurt, fruit, juice, coffee, make-it-yourself-waffle and some hot foods that usually include egg, some form of sausage (sometimes turkey) and one other entree.

They are currently doing some remodeling/renovations but that didn't bother us. I wish they would add USB chargers by the bed but they are located on the desk. A little inconvenient but not a deal breaker.

What did bother us is that we requested extra pillows and more toilet paper after our first night. I called in the morning and let the desk know when we'd be out of the room. They said no problem but they never delivered. We got back in late and I had to send my husband down to the desk at 9PM to get toilet paper. I can live without extra pillows but TP is sort of non-negotiable! That kind of soured our feelings on the property a bit. Not sure if there was some miscommunication somewhere or someone didn't pass on the task. The next time we visit family we may rethink staying here. We'll see.

Abs and T Smith

Descent rooms. Had a 2 bedroom suite. Rooms modern, but moderate wear and tear. Rooms could be cleaner. My wife went and bought cleaner and paper towels to clean our room to a basic level of cleanliness. Overall a good location if getting procedures done at HOAG hospital (6-7 miles) John Wayne airport 5.2 miles. Biggest complaint is the Hwy 55 right out the back is similar to a NASCAR track most of the day and night. Very loud and wakes you up. Bring a noise machine if you want to sleep. Nice pool, friendly staff.

Francine Aguilar

I travel a lot, mostly for work. I am a Marriott Titanium Elite, and will be Ambassador Elite by the end of summer. I have stayed at over 50 Marriott properties just in the past year. I will have to say, this property is one of the worst for cleanliness, customer service, and quality of their rooms. First of all, I have never been denied both early check in and late check out. I understand when hotels are busy, but every other Marriott property I’ve stayed at, has at least been accommodating with slightly earlier check in or slightly later check out (with my elite status, it is a benefit). I tried checking in 90 minutes early, and was told the room wasn’t ready. I was okay with that. But when the time came and I checked into my room, I found a room that was very dirty; it wasn’t wiped down, there was trash left in the shower, supplies weren’t replenished, and I ended up spending 2 hours cleaning and disinfecting the room myself. In addition, the floor of the shower was cracked in multiple places and needed to be refinished. It was quite disgusting and I was very disappointed. I stayed for 6 nights, and I will never stay at this property again. I had left my trash out for over a day and I had to ask the front desk to have someone take my trash because no one had grabbed it. It was a very disappointing stay and I did not experience what I would expect from a Marriott property. Also, I requested a one-hour late checkout and was denied. *I have been told by other Marriott properties that I shouldn’t be denied a reasonable late check out of an hour or two.

Lastly, the lighting in the rooms were less than ideal. It was very dim and I had to buy a travel lamp in order to have brighter lighting in the living room area.

The only positive about this property is the location. It is central to everything I needed. There is another Marriott property in the same parking lot. If it’s under different ownership I will try that one next time. But I’m definitely not ever staying here.

Mark VanderSanden

Rooms, service, and breakfast were all great. The pool and hot tub were dirty. The jets don't work well for the hot tub. Everything else was great.

Liz S

So I had to stay here due to mold remediation going on at my apartment. I didn’t have a choice in hotel. These rooms are all NASTY. Like straight up they don’t vacuum, dust, mop, or scrub ANYTHING. And I would know cause I cleaned the room myself before I moved my stuff in, and my vacuum tank is full, rags brown with dust, and mop water filthy. I have severe anaphylactic allergy to black mold… and I’ve had to move rooms twice now cause of that reaction. There’s mold all behind the caulking. And you can easily tell cause 1) they do it so frequently to cover up the mess that it peels off after 1 shower and 2) you can literally see the mold showing through it. There’s obvious mold on the toilet, causing me more reactions. I’ve legitimately been sleeping outside with my things in my car, and only coming in to pee and sleep for a couple hours at a time. Can’t even stay in the room longer than a couple hours without becoming completely sick. There’s also ants coming from behind the sink area, and the structure of the place is warped in every room from lack of humidity control.

Priscilla A

Stayed here for a month. My housekeeper Yolanda has been awesome! Breakfast was good (waffle station, eggs, potatoes, sausage, bacon, oatmeal, bagels, toast, cereal, yogurt, and fruit). Wifi isn't the best and super disappointing the pool/spa closes early at 9pm.