Francine Aguilar
1/5
I travel a lot, mostly for work. I am a Marriott Titanium Elite, and will be Ambassador Elite by the end of summer. I have stayed at over 50 Marriott properties just in the past year. I will have to say, this property is one of the worst for cleanliness, customer service, and quality of their rooms. First of all, I have never been denied both early check in and late check out. I understand when hotels are busy, but every other Marriott property I’ve stayed at, has at least been accommodating with slightly earlier check in or slightly later check out (with my elite status, it is a benefit). I tried checking in 90 minutes early, and was told the room wasn’t ready. I was okay with that. But when the time came and I checked into my room, I found a room that was very dirty; it wasn’t wiped down, there was trash left in the shower, supplies weren’t replenished, and I ended up spending 2 hours cleaning and disinfecting the room myself. In addition, the floor of the shower was cracked in multiple places and needed to be refinished. It was quite disgusting and I was very disappointed. I stayed for 6 nights, and I will never stay at this property again. I had left my trash out for over a day and I had to ask the front desk to have someone take my trash because no one had grabbed it. It was a very disappointing stay and I did not experience what I would expect from a Marriott property. Also, I requested a one-hour late checkout and was denied. *I have been told by other Marriott properties that I shouldn’t be denied a reasonable late check out of an hour or two.
Lastly, the lighting in the rooms were less than ideal. It was very dim and I had to buy a travel lamp in order to have brighter lighting in the living room area.
The only positive about this property is the location. It is central to everything I needed. There is another Marriott property in the same parking lot. If it’s under different ownership I will try that one next time. But I’m definitely not ever staying here.
